Terms and Conditions

The estimated amount will be paid in advance along with recurrent deposits for the next cycle of services. An extra amount will be charged in case of continuation of the same staff on their off / leaves / Public Holidays. At times care requirements may increase or decrease based on the patient condition. Extra amount will be charged towards consumables used by the staff to provide care.

Transportation charges may vary if the patient is traveling to different locations and would like to have staff accompanied. During the service, if the staff is injured by any reason, the family will take complete responsibility of the treatment of the staff. During service, any equipment used or supplied by Healthsqur shall incur cost, and it is the responsibility of the family to provide all the required conditions for efficient equipment usage.

All the charges due should be paid before the completion of the service tenure agreed. In case of non-payment by the patient / NoK, Healthsqur has a right to stop services until the payment is received. Patients are regularly updated with their payment status as per availed services.

I/Patient's NoK understand that my service requests/needs will be reviewed by the care experts as needed, and that the service(s) may be changed according to requirements. Your signature and/or your representative's signature indicate that you and/or your representative have read, understand, and agree with the terms and conditions of this Service Agreement.

At the end of the service, the care experts will be responsible to collect the relevant data and you / your representative will be provided with a closure report.

The following are valid and applicable during the tenure of availing the Services:

• This Agreement shall come into force on the Effective Date and shall remain in force for a period of one year from the date of signing or till the date the services are availed, whichever is earlier, unless extended by mutual consent or terminated in accordance with the terms hereof.
• No cash will be paid directly to the staff, unless authorized by appropriate personnel.
• The professional service fee quoted herein is inclusive of all taxes payable by the Healthsqur staff in any jurisdiction but exclusive of goods and services tax.
• The Healthsqur staff will only render those Services which have been expressly agreed upon by the Parties under this Agreement.
• No variation of this Agreement shall be valid unless it is in writing (which, for this purpose, does not include email) and signed by or on behalf of each of the Parties.
• During the term hereof, all the basic amenities (such as proper boarding and lodging facility) required for stay at the Beneficiary premises will be provided for the staff, at the Beneficiary's sole cost and expense.
• The Healthsqur staff will not do any domestic and/or household chores such as cleaning, cooking, etc.
• Regular food and beverages must be served to the Healthsqur staff at appropriate times and in adequate quantity. Also, adequate resting/sleeping time for the Healthsqur staff is to be ensured.
• The Beneficiary and their family members shall treat the Healthsqur staff with due respect.
• As per extant Indian labour laws, the Healthsqur staff shall be eligible for one day of leave for every 15 days of Services rendered. In case the employee is not availing the leave and extends services, they will be suitably compensated.
• During the term of this Agreement, Healthsqur reserves the right to replace the Healthsqur staff engaged in the Services, provided that such staff is replaced with another who is similarly qualified.
• If the Healthsqur staff is not found suitable for valid reasons, the same will be brought to the attention of Healthsqur who will make efforts to find a suitable replacement within 7 working days.
• Either Party may terminate this Agreement for convenience by giving a prior written notice of 48 (forty-eight) hours to the other Party, or at any time with the mutual consent of the Parties, subject to clearance of all dues/payments.
• Either Party may terminate this Agreement forthwith, if the other Party fails to perform its obligations hereunder or is in material breach of any terms and conditions of this Agreement.
• In case of early termination of this Agreement, all payments owing from Beneficiary to the staff, or refunds due from the staff, shall become due and payable, and legally enforceable, upon termination hereof; and balance advance if any, will be refunded on a pro-rata basis as per the lock-in term mentioned in the service agreement.
• The Beneficiary or their family members shall not, during the term hereof and for 12 (twelve) months after the expiry or termination hereof, either directly or indirectly, either on their own behalf or by or through any other person, hire, solicit, canvass, or entice away the Healthsqur staff. In case of any breach hereof, damages equivalent to three months' payment will be recovered from the Beneficiary.
• This Agreement shall only be valid till the Beneficiary is alive. In case of death of the Beneficiary during the term hereof, the Agreement shall be deemed to have expired immediately. No refund can be claimed or made in case of death, or shifting to another location.
• This Agreement shall be governed by and interpreted in accordance with the laws of India. Any dispute arising out of or relating to this Agreement shall be subject to the jurisdiction of the court in Bangalore, Karnataka.

Healthsqur facilitates listings of medical equipment made available by Providers/vendors in two forms:

• Rental — equipment is booked for a fixed rental period selected at the time of booking. The Customer is responsible for returning the equipment in working condition by the end of the rental period.
• Purchase — outright sale of equipment listed by a Provider/vendor, delivered to the Customer. The warranty or claims will fall directly under the Provider/vendor, and Healthsqur holds no liability for the damage/losses.

Safety is the Beneficiary's highest priority, but Beneficiary acknowledges that the Services performed hereunder contain inherent risks of infection/injury/death for the Beneficiary. By agreeing to receive the Services, Beneficiary agrees that he/she accepts that he/she shares in the responsibility to maintain Beneficiary's safety by his/her own actions or conduct, and that Beneficiary knowingly and willingly accepts these risks completely.

Healthsqur shall in no circumstance be liable to the Beneficiary as a result of any infection/injury/death as a result of providing the Services during the term hereof. Healthsqur shall not be liable to Beneficiary whether in contract or otherwise for infection, injury, death, any direct loss or damage including financial loss, or for any indirect, special or consequential loss or damage; and Beneficiary hereby forever discharges Healthsqur of and from all actions, causes of actions, suits, debts, obligations, claims and demands whatsoever which he/she has or hereafter can, shall, or may have.

Regardless of cause, Beneficiary shall be liable for and indemnify Healthsqur from and against any and all claims arising out of personal injury, illness, infection, death, or property loss or damage suffered by the Beneficiary, his/her next of kin or any person in the Beneficiary's premises; and any and all claims arising out of such suffered by third parties, to the extent attributable to the negligence of Beneficiary, his/her next of kin or any other person on the Beneficiary's premises. The above-mentioned indemnity shall be binding on the Beneficiary's heirs, executors and legal representatives.

Healthsqur is a facilitator that connects individuals seeking healthcare-related services and equipment ("Customers") with independent doctors, clinics, diagnostic labs, homecare agencies, and equipment vendors ("Providers"). By registering for or using Healthsqur, you agree to these Terms & Conditions.

Healthsqur is not responsible for medical outcomes, treatment decisions, clinical negligence by a Provider, or the condition, safety, or performance of rented or purchased equipment beyond any warranty expressly given by the Provider/vendor. Medical responsibility rests with the treating Provider; equipment-related responsibility rests with the listing Provider/vendor.

Healthsqur is a technology marketplace. We facilitate discovery, booking, and payment for services and equipment listed by independent Providers. Healthsqur itself does not provide medical services, diagnose, treat, or dispense medical advice, and is not an insurance product — it does not offer financial coverage or reimbursement. Services and equipment are ultimately delivered by independent Providers/vendors. Healthsqur does not control their medical decisions, clinical judgment, or day-to-day service quality, though we maintain a verification and complaint-review process for Providers on the platform.

Healthsqur is not liable for delays or failures caused by natural disasters, government restrictions, technical/infrastructure failures (including those of our cloud service providers), or other events beyond our reasonable control.

Customers must be 18 years or older to register; services for a minor may only be booked by a parent/guardian. Accurate, current personal details must be provided at registration by both Customers and Providers. Providers must hold valid licenses/registrations applicable to their service category and submit these for Admin verification before their listings go live.